Returns & Refunds

Our returns and refunds policy applies to eligible distance purchases in accordance with applicable law. Customers may request the return of goods within the prescribed period.

For customers in the European Union, the right of withdrawal from a distance contract may generally be exercised within 14 days from receipt of the goods, except where the right of withdrawal is excluded by applicable law.

Returns and Refunds – Conditions

Returned products should be unused, undamaged and, where applicable, in their original and unopened packaging.

For food products, opened or unsealed products cannot be returned where applicable legislation excludes the right of withdrawal due to the nature of the goods or for health and hygiene reasons.

Damaged, Defective or Incorrect Products

If a customer receives a product that is damaged, defective or different from the product ordered, they should contact us as soon as reasonably possible after delivery.

Where possible, customers should provide the order number and photographs of the product and packaging so that we can assess the circumstances and resolve the claim.

ULF will handle valid claims in accordance with applicable law and the circumstances of each case.

Where damage occurred during transport, ULF may pursue the matter with the relevant postal or courier operator.

Return Shipping Costs

For returns based on withdrawal from a purchase, the customer bears the direct cost of returning the goods unless applicable law provides otherwise or ULF expressly agrees to cover such costs.

For valid claims involving defective, damaged or incorrectly supplied products, the return method and related costs should be agreed with ULF before the goods are sent back.

Refunds

Following approval of a return, the refund will be issued using the appropriate payment method and in accordance with applicable law.

Where an EU consumer exercises the statutory right of withdrawal from an online purchase, reimbursement will be made within the applicable statutory period. Where permitted by law, ULF may withhold reimbursement until the returned goods are received or the customer provides evidence that the goods have been sent back.

Exchanges

ULF does not generally offer direct product exchanges for international orders.

Where a return is approved, a refund may be issued, after which the customer may place a new order.

Contact

For returns and claims, please contact us at:

E-mail: office@unlabeledfood.com
Company: ULF DOO, Serbia

Please include your order number and a brief description of the reason for the return or claim.